The concept
Same knowledge, same tools, same data. Wherever you are.
BOS International Service Concept
BISC: where partners and customers connect with BOS
BISC is our international service concept: the way agents, distributors, service technicians, customers and BOS work together as one team. Behind it is one portal that puts the same knowledge, tools and data in everyone's hands.
Open the BISC portal Request access
What is BISC?
Not just a portal. A concept.
Homogenisers run for decades, in plants all over the world. BISC makes sure that everyone who sells, services or operates them can rely on the same information.
The portal
One place, one login. Open it anywhere in the world, on a laptop, a tablet or a phone.
The apps
Smart tools that make daily work easier, for partners, customers and BOS employees alike.
Parts Oracle
Find any spare part in seconds
Type what you know: a part number, a size or a machine type. The Parts Oracle searches articles and parts lists in one go and shows on which machines a part is used.
- Search by number, dimension, material or machine
- Also for older Rannie, APV and Gaulin machines
- The right part the first time, without emailing back and forth
Academy Videos
More than 270 training videos in 13 languages
Installation, maintenance and repair, explained step by step. All BOS training and instruction videos are in the Academy, so knowledge stays available long after the training day.
- About BOS, basics and compliance, maintenance and repair, technical deep dives and spare parts
- English, Deutsch, Italiano, Español, Français and many more
- For operators, service engineers and sales teams
More in the portal
Tools for every step of the service
Maintenance Planner
Know which parts are due before the service, from the yearly service to the ten-year overhaul. One click sends a quotation request to BOS.
Documents
Manuals, infosheets, certificates and marketing material in one library.
Guarantee Register
Register a machine by serial number and add its inspection reports. The status is visible at a glance.
Support Tickets
Report a malfunction or a question, add photos and files, and follow the status until it is solved.
Who is it for?
Close to every partner and customer
Everyone sees only the apps that fit their role. Access is approved by BOS, person by person.
Agents and distributors
Sell and support BOS with confidence: parts information, documents and training in your own language.
Service technicians
Parts lists, maintenance scopes and instruction videos at hand, in the workshop and on site.
End customers
Your documents, training videos, guarantee registration and support tickets in one place.
BOS employees
The same data as our partners, so an answer does not depend on who picks up the phone.
Why it matters
Enter it once. Use it everywhere.
Work efficiently
No retyping, no searching through mailboxes. Every step builds on the one before.
Smarter data
One source of truth for machines, parts and customers. It gets better with every use.
Switch faster
An answer for the customer today, not after three emails next week.
Getting started
How to get access
BISC is for BOS partners and customers. Every account is checked and approved by BOS.
Request access
Fill in the request form in the portal and choose your role: agent, distributor, end customer or service technician.
BOS reviews your request
We check your details and select the apps that fit your role.
Log in and get started
After approval you log in with your own account, on any device.
What comes next
BISC keeps growing
The portal and its apps are in daily use at BOS and with our partners. And we keep building: more training sessions for partners, new Academy videos in every language and new apps.
Every app started as a question from the field. The next one can start with yours.
FAQ
Questions about BISC
What does BISC stand for?
BISC stands for BOS International Service Concept. It is the way BOS, its agents and distributors, service technicians and customers work together, supported by one online portal.
Who can use the BISC portal?
Agents, distributors, service technicians and end customers of BOS Homogenisers, as well as BOS employees. Every account is approved by BOS, and everyone sees only the apps that fit their role.
How do I get an account?
Use the request form in the portal. After BOS has approved your request, you can log in with the password you chose.
Where can I find the BOS training videos?
All BOS training and instruction videos are in the Academy of the BISC portal: more than 270 videos in 13 languages about installation, maintenance and repair.
Is BISC only for BOS machines?
No. The Parts Oracle also covers parts for older Rannie, APV and Gaulin machines, and the Academy includes training that applies to those machines as well.